Shipping policy

Velissa ships worldwide from Dubai.

Rates

GCC (United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman): complimentary shipping. International: rates are calculated at checkout based on destination and order weight.

Processing and delivery

Orders are dispatched after each pair is finished by hand and inspected. Delivery times are estimates and may vary by destination.

International duties and taxes

International orders are shipped exclusive of destination customs duty and VAT. Any import duties or taxes charged by the destination country are the responsibility of the recipient and are not included in the product price or shipping cost.

Exchanges

Exchanges only, within 14 days, on unworn pairs in their original packaging. We do not offer refunds. Please see our Refund Policy for full details.

Contact

For any shipping question, email contact@velissaofficial.com.