FAQ

What are Velissa shoes made of?

Croco-embossed leather uppers with leather lining and a cushioned leather insole, set on a soft rubber outsole.

How do they fit?

True to size. If you are between sizes or wear a half size, size up. See the size guide for EU, US and UK conversions.

How do I care for them?

Wipe clean with a soft, dry cloth and store in the dust bag, away from direct sunlight and heat.

Where do you ship?

Worldwide, from Dubai. Shipping is calculated at checkout. International orders are shipped exclusive of destination customs duty and VAT, which are the responsibility of the recipient.

What is your exchange policy?

We offer exchanges within 14 days on unworn pairs in their original packaging. All sales are final and we do not offer refunds. See the exchanges page for details.

How do I reach you?

Email contact@velissaofficial.com or call +971 54 279 8984. Our studio is at Workspace Downtown, Ground Floor, Al Wasl Building, Dubai, UAE. We reply within one business day.